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The digital training system for the hospitality industry Horeca HERO

Mandatory training and its management cost time that is missing in day-to-day operations. Horeca HERO takes care of this digitally and saves you up to 40 hours per department head per year. Training for every work area is available from just €39 per month.

Video instruction in short, catchy modules
Available in 22 languages
Automatic documentation for inspections
Personalizable for your business
horeca-hero.com

Horeca HERO at a glance

1,100+

Businesses trust Horeca HERO

From small cafes to international hotel chains.

16

Regulations covered

All mandatory EU-wide training.

1:1

Individually adjustable

Personalizable to your business – from cafes to hotel chains.

Free interfaces to existing software solutions.

The digital process

Together with our sales team, your business will be ready for use in just a few days.

1

Invite employees

Whether via CSV or existing partner systems, employees can be integrated into the system quickly and without errors and invited by email.

Mitarbeiter:in anlegen Screenshot

Onboarding

Employees receive an invitation to Horeca HERO. During the first login, language and work area are defined and employees receive a detailed tour of the system.

2
Schulung abschließen Screenshot
3

Complete training

Employees watch the training video and complete the instruction independently. Optionally, employees can only complete the training after a successful test.

Schulung abschließen Screenshot
4

Digital proof documents

The proof document is available to management and employees at any time online and is stored securely.

Nachweisdokument Screenshot

Real-time Dashboard

With just one glance at the dashboard, you get an overview of your employees' training progress.

Search, filter and grouping
Employee progress
Work area progress
ZIP/CSV export function
Privacy-compliant auditor access
horeca-hero.com
Belehrungsvideo Screenshot

Video training instead of dry instruction

All important instructions and training courses for the catering industry, clearly and digitally. Available in 22 languages – ideal for international employees. Participation is confirmed with one click – the proof document is immediately available.

  • GDPR  - Confidentiality
    IT & Data security

    GDPR - Confidentiality

    I hereby declare that I have been informed by my employer about the data secrecy...

  • GDPR - Video surveillance
    IT & Data security

    GDPR - Video surveillance

    By signing, you confirm that you have been informed about the video surveillance and that...

  • GDPR - Sensitive data
    IT & Data security

    GDPR - Sensitive data

    Protecting the data protection rights and privacy of our guests is our top priority. Therefore,...

  • Hygiene - Wash Hands
    Hygiene

    Hygiene - Wash Hands

    Frequent and correct hand washing in the catering and hotel industry is the first and...

  • Hygiene - disinfect hands
    Hygiene

    Hygiene - disinfect hands

    Hand disinfection protects themselves and other people from infection and transmission. Disinfectants should be used...

  • Hygiene - Work Wear
    Hygiene

    Hygiene - Work Wear

    Proper work clothing not only contributes to your positive appearance, but is also crucial for...

  •  First aid in the workplace
    Security measures

    First aid in the workplace

    Find out who is a first aider in your company from your supervisor. You also...

  • Fire protection basics
    Security measures

    Fire protection basics

    The Fire Safety Basics video is designed to show you how to assist in the...

  • General occupational safety
    Occupational safety

    General occupational safety

    This video informs you about possible hazards to your general health and safety, as well...

  • Maternity protection
    Special education

    Maternity protection

    In order to keep you and your child healthy, there are some aspects to consider...

  • Occupational safety during cleaning
    Occupational safety

    Occupational safety during cleaning

    The person in charge of your department will inform you about all possible hazards to...

  • Hygiene - food service
    Food hygiene

    Hygiene - food service

    Food safety and quality are ensured through a high level of personal hygiene and hygienic...

  • Hygiene - beverage service
    Food hygiene

    Hygiene - beverage service

    Food safety and quality, are ensured through a high level of personal hygiene and hygienic...

  • Occupational safety in service
    Occupational safety

    Occupational safety in service

    Your department manager will inform you about all possible dangers to your health and safety...

  • Occupational safety dispensing system
    Occupational safety

    Occupational safety dispensing system

    Your department manager will inform you about possible dangers to your health and safety and...

  • Hygiene - Illnesses
    Hygiene

    Hygiene - Illnesses

    Persons who handle food must be in a state of health that ensures that there...

  • Cleaning and disinfection
    Food hygiene

    Cleaning and disinfection

    Cleaning and disinfection form an important basis of good hygiene practice, they are essential to...

  • The 14 Allergens
    Merchandise knowledge

    The 14 Allergens

    Food and drinks contain allergens that you need to know about! These allergens must be...

  • Pest monitoring
    Food hygiene

    Pest monitoring

    Accurate pest monitoring is essential for good hygiene practices. Pests can contaminate food and transmit...

  •  Hazards arising from food
    Food hygiene

    Hazards arising from food

    Food can pose a risk to human health. Microbiological hazards can arise from pathogenic and...

  • Indication of designations of origin
    Merchandise knowledge

    Indication of designations of origin

    Origin labeling is mandatory for commercial kitchens, but this regulation is also relevant for catering...

  • Protect food
    Food hygiene

    Protect food

    It is generally recommended that processed foods that are intended for storage before consumption or...

  • Disposal of food waste
    Food hygiene

    Disposal of food waste

    Kitchen waste, as well as other types of waste, must be disposed of properly in...

  • Food self-monitoring
    Food hygiene

    Food self-monitoring

    When preparing and serving food, care must always be taken to ensure that the food...

  • Avoiding the spread of germs
    Food hygiene

    Avoiding the spread of germs

    Raw foods, such as eggs, raw fish, raw meat and raw poultry, as well as...

  • Hygiene - Jewellery
    Hygiene

    Hygiene - Jewellery

    No watches or jewellery may be worn in the kitchen during working hours, as bacteria...

  •  Occupational safety in the kitchen
    Occupational safety

    Occupational safety in the kitchen

    Your department manager will inform you about all possible dangers to your health and safety...

  • Acrylamide
    Merchandise knowledge

    Acrylamide

    When baking, roasting and deep-frying starchy foods, the rule of thumb "gilding instead of charring"...

  • Occupational safety Storage and cold storage rooms
    Occupational safety

    Occupational safety Storage and cold storage rooms

    The person responsible for your department will inform you about possible dangers to your health...

  • Food storage
    Merchandise knowledge

    Food storage

    With the right storage, food can be kept for longer and waste can be avoided....

  • Occupational safety office/reception
    Occupational safety

    Occupational safety office/reception

    Your department manager will inform you about all possible dangers to your health and safety...

  • Goods receipt
    Merchandise knowledge

    Goods receipt

    When goods are delivered, certain characteristics must be checked:completenessintactnessMinimum shelf lifeCorrect temperatureCleanlinessIn case of defects,...

  • Protection of minors
    IT & Data security

    Protection of minors

    The Austrian catering industry takes the protection of children and young people very seriously. Below...

  • Obligation to provide receipts
    IT & Data security

    Obligation to provide receipts

    You are obliged to provide each customer with a receipt after completing a purchase transaction....

  • Occupational safety cosmetics
    Occupational safety

    Occupational safety cosmetics

    Your department manager will inform you about possible dangers to your safety and health, as...

  • Occupational safety baths
    Occupational safety

    Occupational safety baths

    Your department manager will inform you about possible dangers to your health and safety and...

  • Occupational safety Massages
    Occupational safety

    Occupational safety Massages

    Your department manager will inform you about possible dangers to your health and safety and...

  • Safety measures for guest transport
    Security measures

    Safety measures for guest transport

    This video explains the safety measures required when transporting guests in a company vehicle.

  • Occupational safety in building services
    Occupational safety

    Occupational safety in building services

    Your department manager will inform you about all possible dangers to your health and safety...

  • Occupational safety building services: summer and winter
    Occupational safety

    Occupational safety building services: summer and winter

    Your department manager will inform you about all possible dangers to your health and safety...

  • Information on the obligation to instruct
    Administration

    Information on the obligation to instruct

    One of the most important duties for those responsible is to instruct employees. Every employee...

  • Hygiene fingernails
    Hygiene

    Hygiene fingernails

    Employees in the kitchen must always keep their fingernails short and clean. Artificial fingernails and...

  • Occupational safety wellness area and swimming pool
    Occupational safety

    Occupational safety wellness area and swimming pool

    Your department manager will inform you about possible dangers to your health and safety and...

  • Pool hygiene - Technical inspection round
    Swimming pool technology

    Pool hygiene - Technical inspection round

    The following control steps must be carried out during the daily inspection of the bath...

  • Bathroom hygiene - Technical maintenance
    Swimming pool technology

    Bathroom hygiene - Technical maintenance

    The following control steps must be carried out during the weekly maintenance of the pool...

  • Pool hygiene - Pool inspection
    Swimming pool technology

    Pool hygiene - Pool inspection

    The following checks must be carried out before guests arrive:Check the access restrictionsMeasurement of chlorine...

  • Pool hygiene - Pool cleaning
    Swimming pool technology

    Pool hygiene - Pool cleaning

    The following checks must be carried out before guests arrive:Removal of disinfectants from the previous...

  • Responsibilities in the context of pool operation
    Swimming pool technology

    Responsibilities in the context of pool operation

    The following control steps must be carried out during bathing:Check the floor and dry as...

  • Housekeeping basics: bathroom cleaning
    Housekeeping

    Housekeeping basics: bathroom cleaning

    Guests attach great importance to cleanliness and hygiene. The first negative reviews about the cleaning...

  • Housekeeping basics: Room cleaning (part 1)
    Housekeeping

    Housekeeping basics: Room cleaning (part 1)

    Guests attach great importance to cleanliness and hygiene. If there are initial negative reviews about...

  • Housekeeping basics: Room cleaning (part 2)
    Housekeeping

    Housekeeping basics: Room cleaning (part 2)

    There are important standards for daily room cleaning that must always be adhered to.This training...

  • First aid in the company
    Security measures

    First aid in the company

    Find out from your line manager who is a first aider in your company. You...

  • Maternity protection
    Special education

    Maternity protection

    To keep you and your child healthy, there are a number of aspects to consider...

  • Follow-up instruction on the Infection Protection Act
    Hygiene

    Follow-up instruction on the Infection Protection Act

    Persons who handle food must be in a state of health that ensures that there...

  • Water quality part 1
    Water quality

    Water quality part 1

    It is crucial to regularly check the water quality in hotels and restaurants to minimise...

  • Water quality part 2
    Water quality

    Water quality part 2

    The following measures are required to ensure adequate water quality: Weekly: Flush rarely used outlets...

  • Water quality part 3
    Water quality

    Water quality part 3

    The following measures are required to ensure adequate water quality: Every three months: If you...

  •  First aid in the workplace
    Security measures

    First aid in the workplace

    Find out who is a first aider in your company from your supervisor. You also...

  • The new deposit system for plastic bottles and drinks cans
    Merchandise knowledge

    The new deposit system for plastic bottles and drinks cans

    From 1 January 2025, a new deposit regulation for single-use beverage containers will apply in...

  • Catering & delivery service
    Food hygiene

    Catering & delivery service

    Food safety is essential in catering and food delivery. This training course covers the most...

  • Cybersecurity
    IT & Data security

    Cybersecurity

    From phishing emails to open Wi-Fi - digital dangers lurk everywhere. Protect yourself with secure...

  • Dealing with AI systems
    IT & Data security

    Dealing with AI systems

    AI is a powerful tool - but data protection and transparency always take priority. Our...

  • Compliance - AI systems and cyber security
    IT & Data security

    Compliance - AI systems and cyber security

    As a manager, you have strategic responsibility: you manage resources, priorities and business processes. At...

The Horeca HERO packages

The Horeca HERO is a digital assistant that can be used in any business – regardless of its size! With our various packages, every business gets the right solution and only pays for what they actually need.

We are happy to develop individual solutions with associations and groups!

Little HERO
Happy Hero
For up to 10 employees

€39 / month

+ €99
One-time activation
Big HERO
Happy Hero
For up to 30 employees

€69 / month

+ €99
One-time activation
Max HERO
Happy Hero
For up to 80 employees

€109 / month

+ €99
One-time activation
Super HERO
Happy Hero
For up to 100 employees
incl. HERO+

€149 / month

+ €99
One-time activation
Add-on HERO+
Happy Hero
Create your own training courses
Document management for e.g. safety data sheets
Temporary audit access via link or QR code
4 hours of customer support included

€49 / month

IfSG Belehrungen
IfSG initial training in accordance with Sections 42 and 43 of the IfSG for companies in Germany.
Mandatory for employees working in food processing areas.
IfSG Erst- und Folgebelehrung

€25 / Employee

Office HERO
Basic occupational health topics with a focus on office-based workplaces.
As an upgrade or stand-alone solution.

€30 / month

Umweltzeichen
The necessary training for certification.
Coordinated with the Umweltzeichen team.
As an upgrade or stand-alone solution.

€29 / month

Billing quarterly by direct debit. 3% discount for annual payment.

The problem

When was the last time you instructed your team on hygiene or occupational safety?

Restaurants, hotels and cafes are legally required to train their employees regularly – and this must be documented. Especially in the hospitality industry with high turnover and international staff, this is a real challenge.

  • High employee turnover
  • International staff
  • High time expenditure for training
  • Complex documentation effort

The solution

It's easy with Horeca HERO.

All training content for your team is already included in your license. You create the employees, everyone gets their own account – and can complete their training immediately independently. No ordering, no waiting, no paperwork.

  • Available in 22 languages
  • From only €39 / month
  • Automatic proof
  • Accessible anywhere & anytime

Why regular training is so important.

In the hospitality industry, the safety of guests and employees is the top priority. The aim of the training is to avoid accidents, ensure hygiene quality and fulfill legal requirements without gaps.

Especially with high turnover, an automated process is crucial to maintain safety in the company without great administrative effort.

Important topic areas

Horeca HERO covers all relevant areas for your gastro team:

  • HACCP & Hygiene
  • Occupational Safety
  • Fire Protection & Emergency
  • Allergen Labeling
  • Protection of Minors & Compliance
  • GDPR & Data Protection
  • Initial Instruction § 43 IfSG
  • Housekeeping & Service

Your certificate. Your proof.

With the confirmation and the passed test, the employees have successfully completed the training. The documents remain available online for management and employees at any time.

horeca-hero.com
Belehrungsvideo Screenshot

Ready to start?

Arrange a meeting and structure the instruction and training with your team.

Request HERO+

Get all HERO+ features for only :price per month.

Advanced content handling

Create custom content for your training program

Hide not needed trainings from your training program

Advanced user handling

Automated user activation in the future.

Move employees to a new business without loosing his trainings progress

Upload safety data sheets

Upload safety data sheets for your training program

Share documents with reviewers.

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